About Us:

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs.

Position Summary:

The IT Site Lead is responsible for providing reliable and efficient regional DIT support across North America, ensuring DIT services meet performance, availability, and support targets. This role collaborates with global and regional IT teams and external service providers to support solutions aligned with DIT’s strategic objectives. The IT Site Lead also oversees local IT infrastructure security, patch management, and compliance while acting as the local contact for IT-related projects and regional solutions. This role requires technical expertise, a strong service orientation, and a proactive approach to problem-solving to maintain optimal DIT support and infrastructure operations.

Job Accountabilities:

IT Support

• Provide 2nd line support for incidents and problems the 1st line support team could not solve.
• Troubleshooting hardware and software problems
• Closing out local helpdesk tickets in a timely manner
• Administering local business user accounts for new and reassigned colleagues in Active Directory, as well as maintaining the user groups, and any modifications, Additions, changes, and/or deletions in AD
• Work with vendors and internal teams to implement tool enhancements and upgrades.

Onsite hardware management

• Support and servicing of local networks, Communication lines, PCs and laptops, VoIP phones, conferencing, and other IT equipment.
• Configuring and installing new images on laptops and desktops.
• Support the management of the regional IT infrastructure, including physical access to IT infrastructure, remote access, file servers, and data backups, and ensure the secure return of/and disposal of IT equipment containing data based on the organization's policies and guidelines.
• Monitor the performance of the local IT infrastructure, ensuring that it is optimized, and that future capacity planning is undertaken.

Collaboration

• Partner with other DIT teams to ensure solution compatibility with strategy, standards, and service model.
• Establish effective working relationships with vendors, service providers, and global operational teams to achieve established goals.
• Recommend improvement opportunities and manage execution of approved initiatives that support Quaker Houghton and DIT goals.

Documentation

• To maintain comprehensive documentation for the configuration of the Regional IT infrastructure as well as maintaining and updating the asset database

Education:

• Bachelors Degree and or relevant working experience.

What's in it for you:

• Competitive pay programs with excellent career growth trajectory
• Hybrid work environment
• Opportunities to see your efforts contribute toward the success of the business.
• Work for a global leader in the industrial process fluids industry

Quaker Houghton is an equal opportunity employer committed to creating a diverse workforce. Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran’s status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities. Applicants with a disability who need assistance applying for a position may email OneHR@quakerhoughton.com.