About Us:

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs.

Position Summary:

The IT Support and Operations Specialist is responsible for providing first-line IT support within the North American region, ensuring optimal performance, availability, and user support. As a member of the global service desk team, this role involves troubleshooting hardware, software, and network issues, managing user accounts, and maintaining local IT infrastructure in coordination with the global IT team and external service providers. This role requires strong technical expertise, problem-solving skills, and a commitment to service excellence to support IT operations effectively and enhance the end-user experience.

Key Responsibilities:

• IT Support
• Provide 1st line support for incidents and problems. May provide support at the site level including:
• Troubleshooting hardware and software problems
• Closing out local helpdesk tickets in a timely manner
• Administering local business user accounts for new and reassigned colleagues in Active Directory as well as maintaining the user groups, and any modifications, Additions, changes, and/or deletions in AD
• Collaboration
• Partner with other DIT teams to ensure solution compatibility with strategy, standards, and service model.
• Establish effective working relationships with vendors, service providers, and global operational teams to achieve established goals.
• Champion opportunities, recommendations, and advice that support Quaker Houghton and DIT goals.
• Provide Basic Project management input and analysis for all IT projects at site.
• Document management
• To maintain comprehensive records and documentation for the configuration of the Regional IT infrastructure as well as maintaining and updating the asset database

Education/Qualifications/Requirements:

• High school diploma (GED) required; Bachelor's degree in Information Systems, Computer Science, or a related field preferred.
• 1+ years of IT support/helpdesk experience.
• Experience working in Microsoft networked environments (Active Directory, Office 365, Azure, Ivanti ITSM, Veeam, VMware, etc.).
• Basic knowledge of LAN/WAN, wireless technologies, and IT security best practices.
• Strong customer service, troubleshooting, and problem-solving skills.
• Ability to work independently and collaborate with global IT teams.

What's in it for you:

• On-Site work environment in Conshohocken, PA
• Competitive pay programs with excellent career growth trajectory
• Opportunities to see your efforts contribute toward the success of the business
• Work for a global leader in the industrial process fluids industry

Quaker Houghton is an equal opportunity employer committed to creating a diverse workforce. Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran’s status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities. Applicants with a disability who need assistance applying for a position may email OneHR@quakerhoughton.com.