About Us

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

Position Summary

Responsible for Product Line Management for assigned portfolio grouping and Global Product Application leadership. The manager drives two distinct workstreams with a focus to define, develop and drive the product strategies in collaboration with customers, suppliers, strategic industry leaders, R&D, Commercial and Marketing groups and support transfer of product and application engineering knowledge both internally and externally to gain market share and build understanding in the targeted application.

This role supports commercialization, training initiatives and shares strategic insights back to the business. The role ensures that the product strategies are effectively executed to deliver market share growth and gross margin improvement objectives by aligning pricing and margin practices, supply chain coordination and partnerships with external and internal stakeholder groups specific to the product lines.

What you will do

• Provides technical leadership and collaborative support for a global product community responsible for product applications management in all aspects of product selection, application, customer support, and optimization of existing product portfolio for the targeted application
• Develops and collaborates with a global product community and resources to provide product and application engineering expertise to optimize customer process performance by recommending best fit (cost/performance) solutions in conjunction with Geographies, COI’s, and D-Laboratories.
• Partners with key stakeholders in Strategy, R&D, Commercial, and the Customer to provide (and align) technical and application support to the frontline sales teams, direct, and indirect customers. This includes product training, product recommendation, problem solving, customer presentations, and trial support.

Specifically, the Lead Global PAM focuses on:

• Providing senior technical support to the frontline sales force.
• Technical product and application related problems referred from the field.
• Identifying & understanding customer needs then translating the objectives to functions in the company.
• Selecting appropriate products from the portfolio to fit w/ business needs and product line strategy.
• Proposing product modifications within agreed criteria to fulfill customer specific needs or requirements.
• Co-ordinating w/ other functions to determine technical feasibility & product cost as input for the final offer.
• Hold presentations to customer on technical/product related subjects in co-operation with commercial.
• Supporting the process of product development between customer and Laboratory.
• Develops and updates multi-year strategic product roadmaps (3-5 years out) for all product lines in the product grouping to respond and anticipate requirements around the world, working closely with business segment leaders, global and region commercial leaders, product stewardship, R&D, and various external partners like OEMs/MTMs, customers and suppliers.
• Serves as the primary interface with relevant COI (Center of Innovation) Laboratory leadership to guide development work to ensure it aligns with product strategies and future customer/market needs.
• Provide global oversite to address product-related cross-functional opportunities and challenges such as key supplier relationships, raw material shortages and regulatory changes.
• Ensures the necessary training support materials to enable Sales to understand and articulate value proposition, promote product line expansion, and drive share of wallet initiatives.
• Works with Marketing to develop and execute upon QH technical programs
• Leads, coaches and mentors resources that support the product management function.

Home based office with travel to customer sites and company offices/laboratories for required meetings

Travel (25 - 50 %). Global Travel.

What we look for

• Bachelor’s Degree required. MS/MBA preferred in Chemistry, Engineering, or any relevant application.
• 15+ years’ experience of customer facing technical roles, preferably with global experience with increasing leadership responsibilities in a B2B global organization(s).
• Highly Customer Focused – Dedicated to meeting customer expectations and requirements.
• Results Driven – Holds self and others accountable for achieving performance objectives.
• Relationship Management – Internal and external.
• Strong collaboration and influence skills.
• Innovation – Demonstrates creative think, fosters an environment that encourages out-of-box thinking
• Business Acumen – Understand business fundamentals.
• Analytical & Problem Solver – Analyzes situations & makes informed decisions w/ courage & conviction.
• Strong Communication Skills – Written, verbal, active listening, influence, etc.
• Proficient in English – Written & spoken.
• Working knowledge of Microsoft Office.

EEO STATEMENT: It is Quaker Houghton's policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Houghton International will also provide reasonable accommodations for qualified individuals with disabilities. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:http://www.uscis.gov/e-verify/employees

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.